Updated September 11, 2026

A New Patient Experience Is Coming November 11, 2026

River Valley Health is moving to eClinicalWorks, a new electronic health record system that will help us better coordinate your care and provide new tools for managing your health information.

Our new system goes live November 11, 2026.

What You Need to Know
East Tennessee mountain and river landscape

What You Need to Know

Before November 11

As we prepare for the transition, our staff will be completing training and preparing our clinical systems for go-live.

Learn what to expect

Changes to Appointments

Appointment availability will be reduced before and immediately following the transition as our teams complete training and adjust to the new system.

View appointment information

Important Dates & Schedule Changes

  • Nov. 6: No patient appointments
  • Nov. 9: No patient appointments
  • Nov. 10: Select locations open
  • Nov. 11: New system goes live
  • Pharmacies: Remain open throughout the transition. Pharmacy details
See schedule details

New Patient Portal

A new patient portal will become available when eClinicalWorks goes live. We will share instructions for accessing the new portal as we get closer to November 11.

Learn about the new portal

Plan Ahead for Our Transition

November 6 No Patient Appointments

System preparation and staff training.

November 9 No Patient Appointments

System preparation and staff training.

November 10 Select Locations Open

Limited patient care will be available at select River Valley Health locations.

View open locations
November 11 New System Goes Live

River Valley Health begins using eClinicalWorks.

How This May Affect You

Appointment Availability

You may notice fewer available appointments before and shortly after November 11 as our teams complete training and adjust to the new system.

Office Schedule Changes

Some River Valley Health locations will have modified schedules immediately before the transition. Please review the dates above when planning your care.

Longer Visit Times

During the first few weeks, check-in and visits may occasionally take longer while staff become familiar with the new system.

New Digital Experience

Patient portal tools, electronic forms, reminders and other digital communications will change as we transition to eClinicalWorks.

What's Changing?

New Patient Portal

A new patient portal will become available as part of our transition to eClinicalWorks. Instructions will be provided as we approach go-live.

Messages & Reminders

Appointment reminders, text messages, billing statements and other communication from River Valley Health may look different.

Your Health Information

River Valley Health will transition patient information into our new electronic health record system as part of the move to eClinicalWorks.

Questions About the Transition

Why is River Valley Health changing systems?

River Valley Health is moving to eClinicalWorks to provide our care teams with a modern electronic health record platform and new tools for coordinating patient care.

When does the new system go live?

River Valley Health plans to begin using eClinicalWorks on November 11, 2026.

Will my appointment be affected?

Appointment availability will be reduced before and shortly after November 11. River Valley Health will also have special operating schedules on November 6, November 9 and November 10.

To help us make your visit and check-in as smooth as possible, please bring the following, if available:

  • A photo ID, such as a driver's license or other government-issued ID.
  • Your current insurance card(s), if you have insurance.
  • A list of your current medications.
  • Proof of household income, if you are applying for or renewing eligibility for our Sliding Fee Discount Program
  • Any forms or information our care team has asked you to bring.

River Valley Health provides care regardless of insurance status. Financial assistance through our Sliding Fee Discount Program may be available based on household income and family size.

What locations are open November 10?

The following River Valley Health locations will be open on November 10 and will provide limited patient care:

Mechanicsville Clinic
601 College Street
Knoxville, TN 37921

White Pine Clinic
1903 Maple Street
White Pine, TN 37890

Oakwood Clinic
1515 Saint Mary Street
Knoxville, TN 37917

Other River Valley Health locations will be closed on November 10.

What happens to my existing patient portal?

Information about the current patient portal and its availability during the transition will be provided before November 11.

Will I need to create a new patient portal account?

The new eClinicalWorks patient portal will not be available until go-live. We will provide instructions for accessing and using the new portal when it becomes available.

Will my medical records transfer to the new system?

River Valley Health is transitioning patient health information into eClinicalWorks. Additional information about historical records and what patients will be able to view electronically will be provided as we approach go-live.

Will my prescriptions be affected?

We do not expect patients to make changes simply because River Valley Health is moving to a new electronic health record. Additional guidance will be posted here if any prescription-related processes change.

All River Valley Health pharmacies will remain open throughout the transition.

  • Center City (Knoxville) - 865-934-6786
  • Alcoa - 865-981-6864
  • Lenoir City - 865-934-6129
  • Morristown - 423-714-2323
  • Chattanooga - 423-424-0050
Will my appointment reminders change?

Yes. Text messages, appointment reminders and other electronic communications may look different after River Valley Health begins using eClinicalWorks.

What should I do if I need care while appointments are unavailable?

Additional guidance regarding care options during the transition period will be posted here before the modified operating schedule takes effect.

Still Have Questions?

Our team is here to help you understand how the transition may affect your care.

Contact River Valley Health